Return Policy

Exchange Policy

Policy Duration

  • Our policy lasts for 14 days for exchanges only. We do not offer returns on purchases.
  • If 14 days have passed since your purchase, unfortunately, we cannot offer you an exchange.

Eligibility for Exchange

  • Items must be unused, in the same condition as received, and in the original packaging.
  • Additional non-returnable items include:
    • Gift cards
    • Some health and personal care items
    • Customized products

Exchange Process

  • To complete your exchange, we require the order number.
  • Do not send your purchase back to the manufacturer.
  • We only exchange items if they are defective or damaged. For exchanges, email us at [email protected] for further instructions.

Return Requests

Return Request Process

  • Requests must be submitted within 14 days of receipt of the goods by you.
  • Goods must be returned within 1 week of the return authorization.
  • Initial purchase shipping costs are non-refundable.
  • If your purchase included free shipping, the cost we incurred to ship the items to you will be deducted from the refund amount.

Condition of Returned Items

  • All items must be in new, sellable condition, with tags and original packaging intact.
  • Embroidered items are not eligible for return.

Restocking Fee

  • All returns are subject to a restocking fee of $2.00 per item.

Shipping

Shipping Instructions

  • Wait for our confirmation with details before sending your product.
  • You are responsible for paying your own shipping costs for returning the item.
  • Depending on your location, the time it takes for the exchanged product to reach you may vary.
  • Consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of an item without tracking.

For further information, email: [email protected]

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